Master in Mediation and Conflict Resolution

Program Presentation

The Master in Conflict Resolution and Mediation is part of the area on the studies in conflicts. It offers participants an updated perspective of the theoretical knowledge about the conflict, skills and abilities developed in the various techniques of judgment / conflict transformation / disputes.

Through the pedagogical articulation of the theoretical fundamentals and discussion of case studies, within a space of interaction encouraged by professors and the use of a Virtual Campus, a person culminating a Masters in Conflict Resolution and Mediation will be qualified to:

  • Understand and master the most appropriate techniques for the resolution/transformation of conflicts/disputes in different areas.
  • Understand and manage the latest techniques in resolving online disputes.
The Master program in Conflict Resolution and Mediation is approved by the Mediation Center of Private Law of the “Generalitat de Catalunya” (Government of Catalonia) in accordance with Act 15/2009 of mediation in the field of private law.

Who is the programme for?

The Master's Degree in Mediation and Conflict Resolution is intended for professionals, consultants, advisers, teachers and researchers that in the course of their professional activity may face conflict situations at different levels, behaviors and contexts (educational, household, communal, organizational, penal, international).

Diploma

Upon successful program completion, students will receive a diploma issued by the University where they have enrolled under the sponsorship of the Fundación Universitaria Iberoamericana (FUNIBER).

By itself, the Master's Degree in Mediation and Conflict Resolution does not enable to engage in mediation, so that people interested in exercising as such, should consult the laws of their particular country regarding the field of mediation. The regulatory framework of family mediation in Spain, in which the requirements are given to engage in mediation, including the accreditation of specific training programs in mediation and registrations in the Register of Mediators is made up of the following laws:

General Legislation

Amendments of the Senate - 26 June 2012- Series A. No. 6-10. 121/000005 Through a message on the Bill of mediation in civil and commercial matters Act (from the Royal Decree-act 5/2012, 5 March).

Bill of Royal Decree which develops the Act of Mediation in Civil and Commercial Matters in the field of Education, Registration and Insurance of the Professional Responsibility of Mediators -13 November 2012.

Autonomous Legislation

Catalonia.
LAct 1/2001, of March 15, for Family Mediation of Catalonia (BOE) no. 91). 
Decret 139/2002, 14 May , de maig, pel qual s'aprova el Reglament de la Llei 1/2001, de 15 de març, de mediació familiar de Catalunya. 
Act 15/2009, of July 22, of mediation in the field of private law . (BOE) no. 198 of August 17, 2009)

Galicia.
Act 4/2001 dated May 31, regulating family mediation (B. O. E. no. 157 of 2 July 2001).

Valencia. 
Act 7 /2001, dated November 26 DOGV No. 4138, of 29 November 2001 (BOE no. 303 of December 19 2001).

The Canary Islands.
Act 3/2005, dated June 23, for the modification of Act 15/2003, of April 8, for family mediation (BOE no. 134 of 5 June 2003).

Castilla-La Mancha.
Act 1/2006, dated April 6, of family mediation in Castile and Leon. (BOE No. 105 of 3 May 2006).

Castile and Leon. 
Act 1/2006, dated April 6, of family mediation in Castile and Leon. (BOE No. 105 of 3 May 2006).

The Balearic Islands. 
Act 18/2006, dated November 22, of family mediation in the Balearic Islands Autonomous Community (BOE no. 303 of 20 December 2006 and BOID no. 170, 30 November 2006). 
Act 14 /2010, dated December 9, family mediation in the Balearic Islands (BOE no. 16 January 19 2011).

Madrid. 
Act 1/2007, dated February 21, family mediation in the Community of Madrid (BOE no. 153 of 27 June 2007 and BOCM no. 54 of 5 March 2007)

Asturias. 
Act 3/2007, dated March 23, for family mediation in Asturias (BOPA no. 81 of 9 April 2007)

Basque Country.
Act 1/2008, dated February 8, for family mediation in the Basque Country (BOPV no. 34 of 18 February 2008)

The Canary Islands
Act 15/2003, dated April 8, for family mediation (BOE no. 134 Of 5 June 2003 and BOC no. 85 of 6 may 2003). 
Act 3/2005, dated June 23, for the modification of the Law 15/2003, of April 8, for Family Mediation (BOE no. 177 of 26 July 2005 and BOC no. 130 of 5 July 2005).

Andalucía
Act 1/2009, dated February 27, for regulating family mediation in the Autonomous Community of Andalusia (BOE no. 80 of April 2 2009 and BOJA no. 50 of 13 March 2009). 
Decree 37/2012, dated February 21, which approves the Regulation for the Development of Act 1/2009, February 27, regulating family mediation in the Autonomous Community of Andalusia (BOJA no. 46 of 7 March 2012).

Aragón
Act 9/2011, of March 24, for the Family Mediation of Aragon (BOA no. 70 April 7 2011).

Cantabria
Act 1/2011, of March 28, mediation for the Autonomous Community of Cantabria (BOC no. 66 of 5 April 2011).

Program Structure

Estimated time for the completion of the Master's Degree in Mediation and Conflict Resolution is 900 hours (90 credits)a.

Regarding study time allocations it is established that:

  • Being an Online Program and not being subjected to traditional class attendance, there is no established initial date so that the student can enroll at any time subject to available spaces.For academic and educational reasons a minimum Program duration, that in exceptional cases (i.e, . validation of subjects) may be up to six months.
  • Maximum time limit to complete the course is twenty four months. During this period of time, the student must have delivered all course evaluating activities and approved the Final Master Project or Thesis.

The credit structure for the Master's Degree in Mediation and Conflict Resolution is contained in the following table:

  CREDITSa LENGTHb HOURS
Part 1: Conflict Theory and Analysis 12 4 120
Part 2: Conflict Resolution and Transformation Processes 9 4 90
Part 3: Mediation 10 4 100
Part 4: Other Conflict Resolution and Transformation Processes 22 4 220
Part 5: Conflict Resolution and Transformation Skills 14 4 140
Part 6: Practicum and Final Master’s Project or Thesis 23 4 230

a. Credit equivalence may vary according to the University granting the degree.
b. Length in months

Objectives

General Objective:

  • Train professionals possessing a general knowledge of the theory of conflict, of the skills and techniques required to deal constructively with conflict and the various areas in which dispute resolution procedures have been further developed, all with the support of new information and communication technologies.

Specific Objectives

  • Develop conflict/dispute resolution/transformation skills in the different fields in which they manifest.
  • Develop skills of conflict/dispute resolution/transformation in the different social environs in which they may manifest.
  • Train in mediation skills and techniques.
  • Be capable of intervening in different areas (school, family, community, organizational, health, etc.).
  • Enable to develop and design projects and Conflict Resolution Systems for organizations.
  • Develop capacities for online dispute resolutions (arbitration, mediation, facilitation).
  • Participate in the Conflict Resolution on a specific context.

Career Opportunities

Some Career Opportunities for the Master's Degree in Mediation and Conflict Resolution, among others, are:

  • Human Resources, Organization and Communication Departments.
  • Businessment and managers of SMEs and big companies.
  • Professionals in the area of selection, recruitment and training of staff.
  • Centers specializing in conflict resolution from different areas (sanitary, educational.

Study Plan

The Master's Degree in Mediation and Conflict Resolution has a curricular structure based on 6 formative parts:

  • Part 1: Conflict Theory and Analysis (120 hours)

The first part presents an introduction to the theory of conflict, a brief history of Conflict Sciences and what its resolution is. Study the different typologies of conflicts. Analyze the biological bases of emotion. Undertake the communication process, its legal aspects, diverse models and its participants.

The subjects and corresponding hours that make up the program are shown in the following table:

CONFLICT THEORY AND ANALYSIS
SUBJECTS HOURS
Conflict Theory I 35
Conflict Theory II 35
Conflict and Emotions 20
Conflict and Communication 30
TOTAL 120
  • 2ª Parte: Procesos de Resolución y Transformación de Conflictos (90 horas)

The second part consists of an introduction to the analysis of conflicts, strategies and methods to solve them, and the basic skills and abilities for their resolution. Negotiation, its definitions and stages are studied, as well as theories, styles, stages, techniques and skills to negotiate.

The subjects and corresponding hours that make up the program are shown in the following table:

CONFLICT RESOLUTION AND TRANSFORMATION PROCESSES
SUBJECTS HOURS
Conflict Resolution/Transformation Principles and Processes 60
Conflict Resolution and Negotiation Techniques 30
TOTAL 90
  • Part 3: Mediation (100 hours)

The third part presents the features and functions of the Mediator and their role in conflict resolution. The concept of Mediation is studied, its theories, advantages and weaknesses. A comparative analysis of national and international legislation of different countries in relation to the resolution of conflicts is presented..

The subjects and corresponding hours that make up the program are shown in the following table:

MEDIATION
SUBJECTS HOURS
Mediation I: Definition and principles, The Mediator, Role and Functions 30
Mediation II: Techniques and Strategies. Co mediation. Mediator Ethics 30
National and international legislation on Mediation and other Conflict Resolution procedures 40
TOTAL 100
  • Part 4: Other Resolution Processes and Conflict Transformation (220 hours)

The fourth part allows to study the characteristics and particularities of conflict resolution and transformation in the educational, household, communal, organizational, penal, international, and Online environs.

The subjects and corresponding hours that make up the program are shown in the following table:

OTHER RESOLUTION PROCESSES AND CONFLICT TRANSFORMATION
SUBJECTS HOURS
Conflict Resolution/Transformation in the School 30
Conflict Resolution/Transformation in the Family 30
Conflict Resolution/Transformation in the Community 30
Conflict Resolution/Transformation in the Organization 30
Conflict Resolution/Transformation in Corrections 30
Conflict Resolution/Transformation in the Health Field 20
International Conflict Resolution/Transformation 30
Online Dispute Resolution (ODR) 20
TOTAL 220
  • Part 5: Resolution and Conflict Transformation Skills (140 hours)

The fifth part presents the features and basic principles of management and leadership, as well as its most important models. The theoretical and practical elements of groups and work teams are studied, their characteristics as well as techniques and tools for their effective management. Capabilities to improve meetings and prepare professional public presentations are developed. Knowledge to deal with the situations of stress and burnout is provided.

The subjects and corresponding hours that make up the program are shown in the following table:

CONFLICT RESOLUTION AND TRANSFORMATION SKILLS
SUBJECTS HOURS
Organizational Management and Leadership Techniques 30
Management Techniques for Work Teams 30
Time Management and Conducting Meetings 30
Public Speaking Techniques 20
Stress and Burnout 30
TOTAL 140

These subjects, despite being independent, are self-contained and structured according to a coherent pedagogical order. Each is divided into chapters, or basic thematic units, whose content includes printed material that should be considered to successfully answer the various evaluation activities.

  • Part 6: Practicum and Final Master’s Project or Thesis (230 hours)

The Practicum, intended for 80 hours, will help students demonstrate, in the area that choose the skills learned during the course for conflict resolution/transformation. The Final Master’s Project or Thesis, whose workload is 150 hours, aims to present a comprehensive document that shows the total development of the proposed project, as well as contemplating the possibility of its concrete implementation.

Part 6: Practicum and Final Master’s Project or Thesis
SUBJECTS HOURS
Practicum and Final Master’s Project or Thesis 230

Management

  • Dra. Silvia Aparicio. 
    Doctora en Ciencias Económicas por la Universidad Autónoma de Madrid y Licenciada en Administración y Dirección de Empresas por la Universidad de Cantabria. Directora Académica Internacional del Área de Desarrollo Directivo, Organización Empresarial y Recursos Humanos de la Fundación Universitaria Iberoamericana, FUNIBER..
  • Dr. Ramón Alzate Saez de Heredia 
    Doctor of Philosophy and Educational Sciences from the Basque State University. Psychology professor at the Basque State University.
  • Dr. Cristina Hidalgo González 
    Doctor in Business Administration Quality Control from the University of Leon, Spain. Associate professor in the Applied Economics Department at the University of Leon.
  • Dr. (c) Carmen Lilí Rodríguez Velasco 
    Doctor in Education, from the Ibero-american International University (in process). Master in Occupational and Organizational Psychology from the University of Havana, Cuba. Academic Coordinator of the International Management Development Area, Business Organization and Human Resource at FUNIBER.
  • Dr. (c) Ana Godoy Magdaleno 
    Doctor of Philosophy from the Basque State University (in process). Associate Degree in Advanced Studies from the Basque State University. Mediation Expert: policy areas and techniques applied to conflict resolution, from the Compluntense University of Madrid. Academic Coordinator of the Master Program in Conflict Resolution and Mediation and its Specializations.

Internacional Academic Direction

  • Dr. Ramón Alzate Sáez de Heredia. 
    Doctor of Philosophy and Educational Sciences from the Basque State University
  • Dr. José Manuel Figueroa. 
    Director of the Department of Innovation, Business and New Technologies. Ibero-american International University
  • Dr. David Barrera Gómez 
    Doctor from the Catalonia Polytechnic University
  • Dr. Celia Regina Beiro. 
    Professor of the Educational Society of Santa Catarina, SC. Brazil
  • Dr. José Manuel Brotons. 
    Professor at the Miguel Hernández University of Elche. Spain
  • Dr. Inmaculada Armadans. 
    Professor in the Psychology Department at the University of Barcelona
  • Dr. Dorindo Cárdenas. 
    Professor at the Ibero-american International University
  • Dr. José Antonio Cavero. 
    Professor at the Miguel Hernández University of Elche. Spain
  • Dr. Alina Celi. 
    Professor at the Ibero-american International University
  • Dr. Miguel Ángel. 
    Coronado Professor at the Valladolid University. Director of the ICT Area FUNIBER
  • Dr. Antoni Creus. 
    Professor at the Polytechnic University of Catalonia
  • Dr. Luis Dzul López 
    Professor at the Ibero-american International University
  • Dr. José Antonio Esquivel 
    Professor at the University of Granada
  • Dr. Javier Fernández Aguado 
    Profesor at the San Pablo-CEU University
  • Dr. Fermín Ferriol 
    Professor at the University of Havana
  • Dr. Eduardo García 
    Professor at the Ibero-american International University
  • Dr. Irene García 
    Professor at the University of Havana
  • Dr. Leticia García. 
    Associate Professor of Civil Law at the Complutense University of Madrid.
  • Dr. Minerva García 
    Professor at the Ibero-american International University
  • Dr. Esther García Pedroche 
    Professor at the Centrum Católica, Lima
  • Dr. (c) Ana Godoy 
    Academic Coordinator of the Master Program in Conflict Resolution and Mediation. FUNIBER
  • Dr. José Francisco González Carbonell 
    Professor at the Miguel Hernández University of Elche. Spain
  • Dr. Franciso Javier Hidalgo 
    Professor at the Pan American Center for Advanced Studies, Michoacán. Mexico
  • Dr. Agustín Iza Professor at the Scientific University of the South
  • Dr. Francisco Jiménez 
    Professor at the University of Almería
  • Dr. Víctor Jiménez Arguelles 
    Professor at the Autonomous Metropolitan University. Mexico
  • Dr. Francisco Jiménez Bautista 
    Professor at the University of Almería
  • Dr. Miguel Ángel López 
    Professor at the National Polytechnic Institute (CIEMAD-IPN), Mexico
  • Dr. Miriam Loveiro Fialho 
    Professor at the Ibero-american International University
  • Dr. Manuel Maeda Takeuchi 
    Professor at the University of Piura
  • Dr. Izel Emilia Marez 
    Professor at the Ibero-american International University
  • Dr. Ernesto Negrín 
    Professor at the University of Matanzas
  • Dr. Arturo Ortega 
    TIC Area Director at Ibero-american International University
  • Dr. Yarissa Palma 
    Professor at the Technological University of Panama
  • Dr. Javier Reig 
    Professor at the University Miguel Hernández of Elche, Spain
  • Dr. José Rodriguez 
    Professor at the Ibero-american International University
  • Dr. Francisco Sagués 
    Coordinator of the International Master in Auditing and Management
  • Dr. Ramón San Martín 
    Professor at the Polytechnic University of Catalonia
  • Dr. Manuel Enrique Sansalvador 
    Professor at the University Miguel Hernández of Elche, Spain
  • Dr. Raúl Sardinha 
    Professor at the Piaget Institute, Portugal
  • Dr. Héctor Solano 
    Professor at the Ibero-american International University
  • Dr. José Antonio Trigueros 
    Professor at the University Miguel Hernández of Elche, Spain
  • Dr. José Francisco Valencia 
    Profesor at the University of the Basque Country
  • Dr. José Valentín Mercado 
    Professor at the Ibero-american International University
  • Dr. Vladimir Vega 
    CONAS Consultant
  • Dr. Martha Velasco 
    Professor at the Ibero-american International University
  • Dr. Luis Vivanco 
    Professor at the Ibero-american International University
  • Dr. Pedro Zayas 
    Professor at the University of Matanzas
  • Dr. (c) Jon Arambarri 
    Professor in the TIC Area at FUNIBER
  • Dr. (c) Ricardo Alberto Concha 
    Professor at the University of Chile
  • Dr. (c) Pablo Eisendecher 
    FUNIBER Director, Chile
  • Dr. (c) Diego Kurtz 
    Professor in the TIC Area at FUNIBER
  • Dr. (c) Vivian Lipari 
    Professor in the Health Area at FUNIBER
  • Dr. (c) René Morales 
    University of Barcelona
  • Dr. (c) Lina Pulgarin 
    Professor in the Business Area at FUNIBER
  • Dr. (c) Carmen Lilí Rodríguez 
    Professor in the Business Area at FUNIBER
  • Dr. (c) Daniela Torrico Villarroel 
    Professor in the Business Area at FUNIBER
  • Dr. (c) Gregorio Urriola 
    Professor at the University of Las Americas
  • Edward Alegría 
    Professor in the Business Area at FUNIBER
  • Erick Arauco 
    Professor at the University of Piura
  • Diana Patricia Cortés 
    Professor in the Business Area at FUNIBER
  • Andrea Gutiérrez 
    Professor in the Business Area at FUNIBER
  • Eduardo Silva 
    Professor in the Business Area at FUNIBER
  • Juanita Acevedo Segura 
    Advantage Service
  • Carles Labraña 
    Idealive

Teaching staff and Authors

  • Dra. Cristina Merino. Doctora en Cooperación, integración y conflicto en la Sociedad Internacional, por la Universidad del País Vasco. Mediadora en conflictos de carácter escolar, familiar, organizacional y comunitario. Socia fundadora del Centro Universitario de Transformación de Conflictos de la Universidad del País Vasco. GEUZ-UPV/EHU para la docencia, investigación e intervención en conflictos.
  • Dr. Ignacio Bolaños. Doctor en Psicología por la Universidad Autónoma de Barcelona. Experto en Mediación. Ámbitos de actuación y Técnicas aplicadas en la Resolución de conflictos. Área de Mediación, Universidad Complutense de Madrid.
  • Dr. Jorge Bolaños Carmona. Doctor en Matemáticas. Profesor Titular de la Universidad de Granada. Instituto Universitario de la Paz y los Conflictos Universidad de Granada.
  • Dr. Ramón Alzate Saez de Heredia. Doctor en Filosofía y Ciencias de la Educación por la Universidad del País Vasco. Catedrático de Psicología de la Universidad del País Vasco.
  • Dr. Alberto Jorge Acosta. Profesor invitado Cátedra UNESCO de Dirección Universitaria en Universidad Politécnica de Cataluña. Profesor Asociado en la Escuela de Alta Dirección y Administración (EADA).
  • Dra. Inmaculada Armadans Tremolosa. Doctora en Psicología por la Universidad de Barcelona. Profesora de la Facultad de Psicología de la Universidad de Barcelona. Directora del Postgrado de Il3 (UB). Intervención en situaciones de conflicto en las Instituciones Educativas.
  • Dra. Leticia García Villaluenga. Profesora Titular de Derecho Civil de la Universidad Complutense de Madrid. Directora del Instituto de Investigación en Mediación de la Universidad Complutense de Madrid.
  • Dr. José Antonio Esquivel. Profesor Titular en la Universidad de Granada. Instituto de la Paz y los Conflictos de la Universidad de Granada.
  • Dr. José Manuel Figueroa González. Doctor en Ingeniería de Proyectos, por la Universidad Politécnica de Cataluña, España. Máster en Recursos Humanos por EAE Business School, Barcelona. Director del Departamento de Innovación, Negocios y Nuevas Tecnologías. Universidad Internacional Iberoamericana.
  • Dr. Francisco Jiménez. Investigador del Instituto de la Paz y los Conflictos de la Universidad de Granada.
  • Dra (c). Ana Godoy Magdaleno. Doctorado en Psicología por la Universidad del País Vasco (en proceso de finalización). Diploma de Estudios Avanzados por la Universidad del País Vasco. Experto en Mediación: ámbitos de actuación y técnicas aplicadas a la resolución de conflictos, por la Universidad Complutense de Madrid. Coordinadora Académica del Programa Máster en Resolución de Conflictos y Mediación y sus Especializaciones.
  • Dr (c). Ricardo Alberto Concha Machuca. Profesor de la Universidad de Chile.
  • Dr (c). Fernando Die Badolato. Licenciado en Derecho y Experto en Mediación: Ámbitos de Actuación y Técnicas Aplicadas en la Resolución de Conflictos en la Universidad Complutense de Madrid.
  • Dra (c). Carmen Lilí Rodríguez Velasco. Doctorado en Educación, por la Universidad Internacional Iberoamericana (en proceso). Máster en Psicología Laboral y Organizacional por la Universidad de La Habana, Cuba. Coordinadora Académica Internacional del Área Desarrollo Directivo, Organización Empresarial y Recursos Humanos, FUNIBER.
  • Dr (c). Diego J. Kurtz. Doctorado en Ingeniería y Gestión del Conocimiento por PPGEGC – UFSC (en proceso). Máster en International Business - Wiesbaden Business School, Alemania. Investigador del Núcleo de Gestión para la Sustentabilidad (www.ngs.ufsc.br) e Investigador Junior del Proyecto Dynamic SME (www.dynamic-sme.org). Coordinador de Programas y Profesor de FUNIBER.
  • Dra (c). Julién Brito Ballester. Doctorado en Proyectos, por la Universidad Internacional Iberoamericana (en proceso). Máster en Psicología Laboral y Organizacional por la Universidad de La Habana, Cuba. Máster en Gestión de Recursos Humanos por la Universidad Autónoma de Barcelona. Máster en Coaching Sistémico por la Universidad Autónoma de Barcelona. Consultora Internacional y Experta en Gestión de Recursos Humanos, Formación, Desarrollo y Competencias Profesionales.
  • Ms. Sandra Sacristán Maza. Máster en Resolución de Conflictos Coordinadora de Equipo Centro Municipal de Mediación de Viladecans.
  • Ms. Carlos Romera. Máster en Criminología. Centro Universitario de Transformación de Conflictos GEUZ.
  • Ms. Alejandro Marcelo Nató. Abogado. Máster en Programación Neurolingüística. Master en Resolución de Conflictos y Mediación. Consultor del Centro Carter en Medios de Comunicación y Conflictos Sociales en Bolivia.
  • Ms. Antonio Vega. Diplomado en Administración y Dirección de Empresas por ESADE. Máster en Dirección de Recursos Humanos y Consultoría en las Organizaciones por la Universidad de Barcelona. Coach y Consultor en Planificación Estratégica, Liderazgo y Desarrollo Organizacional. Presidente en Fundación Humaniza.
  • Lic. Inmaculada Urruela. Diplomada en trabajo Social. Equipos Técnicos de Asesoramiento en Justicia de Menores.
  • Lic. Lucía Gorbeña. Centro Universitario de Transformación de Conflictos (GEUZ).
  • Lic. Amaia Aguirre. Centro Universitario de Transformación de Conflictos (GEUZ).
  • Lic. María Gabriela Rodríguez. Pedagoga. Profesora Titular en la Universidad de Lomas de Zamora. Master en Programación Neurolingüistica. Mediadora, Facilitadora y Especialista en gestión de conflictos comunitarios, procesos de diálogo y construcción de consenso.
  • Lic. Diego Checa. Investigador del Instituto de la Paz y los Conflictos de la Universidad de Granada.

FUNIBER Training Scholarships

The Ibero-american University Foundation (FUNIBER) periodically delivers an economic baseline with extraordinary character for FUNIBER scholarships.

To apply for it, you only need to send your application for a scholarship on the website’s main page with the required data, and the evaluation committee will examine the suitability of your candidature to be granted economic aid, in the form of a FUNIBER scholarship.