Conflict Resolution and Organizational Mediation

Program Presentation

Within the workplace, it is common for conflicts to occur that make professional relations difficult, which affect the function of organizations.

The Specialization in Conflict Resolution and Organizational Mediation is a program that addresses conflict and negotiation in the organizational and professional context that provides the theoretical knowledge and necessary skills for the proper management of organizational conflict.

The Conflict Resolution and Organizational Mediation Program is approved by the Mediation Center of Private Law of the “Generalitat de Catalunya” (Government of Catalonia) in accordance with Act 15/2009, mediation in the field of private law, and the Order JUS/428/2012.

Who is the programme for?

This program is aimed at professionals working in Human Resource departments and people involved in leadership positions in SMEs and large corporations.

Diploma

Diplomas will be awarded by the University where enrolled, with the patronage of the Ibero-american University Foundation (FUNIBER).

The "Master in Conflict Resolution and Mediation” degree alone does not prepare someone to practice mediation, which is why people who are interested in practicing this should consult their country’s laws on mediation. The regulatory framework for family mediation in Spain, in which the requirements to practice mediation are given, include the accreditation of specific mediation training activities and inscriptions in the Mediator Registers, is composed of the following laws:

General Legislation

Amendments of the Senate - 26 June 2012- Series A. No. 6-10. 121/000005 Through a message on the Bill of mediation in civil and commercial matters Act  (from the Royal Decree-act 5/2012, 5 March).

Bill of Royal Decree which develops the Act of Mediation in Civil and Commercial Matters in the field of Education, Registration and Insurance of the Professional Responsibility of Mediators -13 November 2012

Autonomous Legislation

Cataluña. 
Act 1/2001, of March 15, for Family Mediation of Catalonia (BOE) no. 91) 
Decret 139/2002, 14 May , de maig, pel qual s'aprova el Reglament de la Llei 1/2001, de 15 de març, de mediació familiar de Catalunya 
Act 15/2009, of July 22, of mediation in the field of private law  . (BOE) no. 198 of August 17, 2009)

Galicia.
Act 4/2001 dated May 31, regulating family mediation (B. O. E. no. 157 of 2 July 2001).

Valencia. 
Act 7 /2001, dated November 26 DOGV No. 4138, of 29 November 2001 (BOE no. 303 of December 19 2001).

The Canary Islands. 
Act 3/2005, dated June 23, for the modification of Act 15/2003, of April 8, for family mediation (BOE no. 134 of 5 June 2003)

Castilla-La Mancha.
Act 1/2006, dated April 6, of family mediation in Castile and Leon. (BOE No. 105 of 3 May 2006)

Castilla y León. 
Act 1/2006, dated April 6, of family mediation in Castile and Leon. (BOE No. 105 of 3 May 2006)

The Balearic Islands.
Act 18/2006, dated November 22, of family mediation in the Balearic Islands Autonomous Community (BOE no. 303 of 20 December 2006 and BOID no. 170, 30 November 2006).

Act 14 /2010, dated December 9, family mediation in the Balearic Islands (BOE no. 16 January 19 2011)

Madrid. 
Act 1/2007, dated February 21, family mediation in the Community of Madrid (BOE no. 153 of 27 June 2007 and BOCM no. 54 of 5 March 2007)

Asturias. 
Act 3/2007, dated March 23, for family mediation in Asturias (BOPA no. 81 of 9 April 2007)

Basque Country.
Act 1/2008, dated February 8, for family mediation in the Basque Country (BOPV no. 34 of 18 February 2008)

The Canary Islands
Act 15/2003, dated April 8, for family mediation (BOE no. 134 Of 5 June 2003 and BOC no. 85 of 6 may 2003).

Act 3/2005, dated June 23, for the modification of the Law 15/2003, of April 8, for Family Mediation (BOE no. 177 of 26 July 2005 and BOC no. 130 of 5 July 2005)

Andalucía
Act 1/2009, dated February 27, for regulating family mediation in the Autonomous Community of Andalusia (BOE no. 80 of April 2 2009 and BOJA no. 50 of 13 March 2009)

Decree 37/2012, dated February 21, which approves the Regulation for the Development of Act 1/2009, February 27, regulating family mediation  in the Autonomous Community of Andalusia (BOJA no. 46 of 7 March 2012)

Aragón
Act 9/2011, of March 24, for the Family Mediation of Aragon (BOA no. 70 April 7 2011)

Cantabria
Act 1/2011, of March 28, mediation for the Autonomous Community of Cantabria (BOC no. 66 of 5 April 2011)

Program Structure

Estimated length of the Conflict Resolution and Business Mediation Specialization program is 430 hours (43 credits)1.

Regarding time distribution it states that:

  • Since it is a distance program and not subject to classroom attendance, there is no specific start date so, the student can enroll at any time, provided there are spaces available.
  • For academic or educational reasons, the program has a minimum duration of three months.
  • The maximum time available for the Program is one year. During this time, the student must have completed all assessments relating to the subjects and Case Study and Resolution, in the case of the Specialization, Post Graduate or Expert, the Final Work Project.

The credit structure for the Conflict Resolution and Business Mediation Specialization program is compiled in the following table:

  CREDITSa LENGTHb HOURS
1st Part: Subjects 33 9 330
2nd Part: Final Specialization Project 10 3 100
TOTAL 43 12 430

a. The equivalent value of credits can differ according to the university granting the degree 
b. Length in months

Objectives

General Objective:

  • Train professionals to have a general knowledge of conflict theory, of the necessary skills and techniques to constructively deal with conflicts occurring in the organizational field.

Specific Objectives:

  • Develop conflict/dispute resolution/transformation abilities within organizations.
  • Train in mediation techniques and skills.
  • Facilitate organizational project development and design and conflict resolution systems.

Career Opportunities

Some career opportunities for the Conflict Resolution and Business Mediation Specialization Program, among others, are:

  • Human Resources, Organization and Communication Departments.
  • Business owners and managers of SMEs and large corporations.
  • Professionals in recruiting, hiring and staff training fields.

Study Plan

The Conflict Resolution and Business Mediation Specialization program is made up of 11 subjects, and in the case of Specialization, Post Graduate or Expert, of a Final Work Project or Final Specialization Project.

  • 1ST PART: SUBJECTS

The subjects provide the understanding and knowledge of the dynamics and consequences of organizational conflicts as well as the learning of conflict resolution skills in the organizational context.

The goal is to obtain an overview of the subject that adequately prepares specialists for better workplace performance.

The corresponding subjects and hours making up the first part are shown in the following table:

  SUBJECTS HOURS
1 Conflict Theory I 35
2 Conflict Theory II 35
3 Organizational Structure and Change 25
4 Organizational culture and climate 25
5 Strategic Management of Human Resources 30
6 Communication and Conflict 30
7 Labor Risk Prevention: OHSAS 18001 30
8 Negotiation and Conflict Resolution Techniques 30
9 Mediation I: Definition and Principles, The Mediator, role and functions 30
10 Mediation II: Mediation Techniques and Strategies. Co-mediation. Mediator’s Ethic. 30
11 Resolution/Transformation of conflicts in the organizational field. 30
  TOTAL 330

These subjects, despite being independent from each other, are self-sufficient and structured according to a consistent pedagogical order that facilitated their understanding of increasing complexity. Each subject is divided into basic theme units or chapters, whose content includes printed material to be studied in order to satisfactorily answer the assessment tests.

  • 2ND PART: FINAL SPECIALIZATION PROJECT

In the case of Specialization, Post Graduate or Expert, of a Final Work Project or Final Specialization Project, that will be a paper on a subject studied in the course and applied to the student's environment.

  SUBJECTS HOURS
  FINAL SPECIALIZATION PROJECT 100

Management

  • Dra. Silvia Aparicio.
    Doctora en Ciencias Económicas por la Universidad Autónoma de Madrid y Licenciada en Administración y Dirección de Empresas por la Universidad de Cantabria. Directora Académica Internacional del Área de Desarrollo Directivo, Organización Empresarial y Recursos Humanos de la Fundación Universitaria Iberoamericana, FUNIBER.
  • Dr. Ramón Alzate Saez de Heredia
    Doctor of Philosophy and Educational Sciences from the Basque State University. Psychology professor at the Basque State University.
  • Dra. Cristina Hidalgo González
    Doctor in Quality Control. Business Administration from the University of Leon. Associate Professor in the Department of Applied Economics at the University of Leon.
  • Dra (c). Carmen Lilí Rodríguez Velasco
    Doctorate in Education from the Iberoamerican International University (in process). Master in Occupational and Organizational Psychology from the University of Havana, Cuba. Academic Coordinator of the International Management Development Area, Business Organization and Human Resources and FUNIBER professor.
  • Dra (c). Ana Godoy Magdaleno
    Doctor of Philosophy from the Basque State University (in process). Associate Degree in Advanced Studies from the Basque State University. Mediation Expert: policy areas and techniques applied to conflict resolution, from the Compluntense University of Madrid. Academic Coordinator of the Master Program in Conflict Resolution and Mediation and its Specializations.

International Academic Board

  • Dr. Ignacio Bolaños. Mediation Area at the Compluntense University of Madrid.
  • Dr. Alberto Jorge. Visiting Professor UNESCO Chair in University Management at the Polytechnic University of Catalonia. Associate Professor at the School of Management and Administration (EADA).
  • Antonio Vega. Associate Degree in Administration and Management from ESADE. Master in Human Resource Consulting and Management from the University of Barcelona. Coach and Consultant inn Strategic Planning, Leadership and Organizational Development. Humaniza Foundation President.
  • Sandra Sacristán Maza. Master in Conflict Resolution, Team Coordinator at the Municipal Mediation Centre of Viladecans.
  • Carlos Romera.Master in Criminology. University Center for Conflict Transformation GEUZ.
  • Alejandro Marcelo Nató. Esq. Attorney at Law. Master in Neuro Linguistic Programming. Master in Conflict Resolution and Mediation. Carter Center Consultant in Means of Communication and Social Conflicts in Bolivia.
  • Lucía Gorbeña. University Center for Conflict Transformation (GEUZ).
  • Amaia Aguirre.University Center for Conflict Transformation (GEUZ).
  • Dra. Cristina Merino.University Center for Conflict Transformation (GEUZ).
  • María Gabriela Rodríguez. Professor. Associate Professor at the University of Lomas of Zamora. Master in Neurolinguistic Programming. Mediator, Facilitator and Specialist community conflicts management, dialogue processes and building consensus.
  • Diego Checa. Researcher at the Institute of Peace and Conflict Studies at the University of Granada.
  • Alberto José Olalde. Social worker. Master in Conflict Management and Resolution: Mediation. Master in Criminology. European Master in Mediation. University Center for Conflict Transformation GEUZ.
  • Ma. Eugenia Luna Borgaro. Master in Psychology. Masters in Human Resources.
  • Dr (c) Fernando Die Badolato. Attorney at law and Mediation Expert: Action and Applied Conflict Resolution Techniques Areas at the Complutense University of Madrid.
  • Inmaculada Urruela. Associate Degree in Social work. Technical Advisor in Juvenile Justice.

Teaching staff and Authors

  • Dr. Cristina Merino. Doctor of Cooperation, Integration and Conflict in the International Society, from the Basque State University. Academic, family, organizational and community conflict mediator. Founding partner of the University Center for Conflict Transformation at the Basque State University. GEUZ-UPV/EHU for teaching, research and conflict intervention.
  • Dr. Ignacio Bolaños. Doctor in Psychology from the Autonomous University of Barcelona. Mediation expert. Action and Applied Conflict Resolution Techniques. Mediation Area at the Compluntense University of Madrid.
  • Dr. Jorge Bolaños Carmona. Doctor in Mathematics. Associate Professor at the University of Granada. University Institute of Peace and Conflict Studies University of Granada.
  • Dr. Ramón Alzate Saez de Heredia. Doctor of Philosophy and Educational Sciences from the Basque State University. Psychology professor at the Basque State University.
  • Dr. Inmaculada Armadans Tremolosa. Doctor in Psychology from the University of Barcelona. Professor in the Psychology Department at the University of Barcelona. Director of Post Graduate IL3 (UB). Intervention in conflict situations in Educational Institutions.
  • Dr. Leticia García Villaluenga. Associate Professor of Civil Law at the Complutense University of Madrid. Director of the Mediation Research Institute for the Complutense University of Madrid.
  • Dr. José Antonio Esquivel. Associate Professor at the University of Granada. Institute of Peace and Conflict Studies at the University of Granada.
  • Dr. Francisco Jiménez. Researcher, Institute of Peace and Conflict Studies at the University of Granada.
  • Dr. (c) Ana Godoy Magdaleno. Doctor of Philosophy from the Basque State University (in process). Associate Degree in Advanced Studies from the Basque State University. Mediation Expert: policy areas and techniques applied to conflict resolution, from the Compluntense University of Madrid. Academic Coordinator of the Master Program in Conflict Resolution and Mediation and its Specializations.
  • Dr. (c) Ricardo Alberto Concha Machuca. Professor at the University of Chile.
  • Dr. (c) Fernando Die Badolato. Attorney at law and Mediation Expert: Action and Applied Conflict Resolution Techniques Areas at the Complutense University of Madrid.
  • Dr. (c) Carmen Lilí Rodríguez Velasco. Doctor in Education, from the Iberoamerican International University (in process). Master in Occupational and Organizational Psychology from the University of Havana, Cuba. Academic Coordinator of the International Management Development Area, Business Organization and Human Resources and Professor in the Iberoamerican University Foundation.
  • Dr. (c) Diego J. Kurtz. Doctor in Engineering and Knowledge Management from the PPGEGC – UFSC (in process). Master in International Business - Wiesbaden Business School, Germany. Researcher in the Core Management for Sustainability (www.ngs.ufsc.br) and Junior Researcher of the Dynamic SME Project (www.dynamic-sme.org). Program Coordinator and Professor at the Iberoamerican University Foundation.
  • Dr. (c) Julién Brito Ballester. Doctor in Projects, Iberoamerican International University (in process). Master in Occupational and Organizational Psychology from the University of Havana, Cuba. Master in Human Resource Management from the Autonomous University of Barcelona. Master in Systemic Coaching from the Autonomous University of Barcelona. International Expert Consultant and Human Resource Management, Training, Development and Professional Skills.
  • Sandra Sacristán Maza. Master in Conflict Resolution, Team Coordinator at the Municipal Mediation Centre of Viladecans.
  • Carlos Romera. Master in Criminology. University Center for Conflict Transformation GEUZ.
  • Alejandro Marcelo Nató. Attorney at Law. Master in Neuro Linguistic Programming. Master in Conflict Resolution and Mediation. Carter Center Consultant in Means of Communication and Social Conflicts in Bolivia.
  • Antonio Vega. Associate Degree in Administration and Management from ESADE. Master in Human Resource Consulting and Management from the University of Barcelona. Coach and Consultant inn Strategic Planning, Leadership and Organizational Development. Humaniza Foundation President.
  • Inmaculada Urruela. Associate Degree in Social work. Technical Advisor in Juvenile Justice.
  • Lucía Gorbeña. University Center for Conflict Transformation (GEUZ).
  • Amaia Aguirre. University Center for Conflict Transformation (GEUZ).
  • María Gabriela Rodríguez. Professor. Associate Professor at the University of Lomas of Zamora. Master in Neurolinguistic Programming. Mediator, Facilitator and Specialist community conflicts management, dialogue processes and building consensus.
  • Diego Checa. Researcher at the Institute of Peace and Conflict Studies at the University of Granada.

FUNIBER Training Scholarships

The Iberoamerican University Foundation (FUNIBER) periodically delivers an economic baseline with extraordinary character for FUNIBER scholarships.

To apply for it, you only need to send your application for a scholarship on the website’s main page with the required data, and the evaluation committee will examine the suitability of your candidature to be granted economic aid, in the form of a FUNIBER scholarship.